Frequently Asked Question

What products do you offer?

Ark Apparel offers clothing for men, women, and children, as well as caps for men and women. Products are listed with clear and product-specific information, including visible design features and basic product details. Customers can select items based on personal preference and general wear suitability.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Visa, MasterCard, American Express, Discover, Diners Club, UnionPay, Elo, JCB

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 2–4 business days via USPS or FedEx in the United States, with $6.90 shipping on orders up to $49.99 and free shipping on orders $50 and above.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Ark Apparel covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Ark Apparel does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.